Unpacking the customer satisfaction crisis – What Can Contact Centres do? Tom Darnell, COO of IRIS…
Tag: IRIS Audio Technologies
Your Customers Can’t Hear You. That’s Probably Not Good
Your customers can’t hear you. That’s probably not good for your contact centre nor our customers…
IRIS Audio Appoints Neil Titcomb as SVP Global Sales
IRIS Audio Technologies appoints Neil Titcomb as SVP Global Sales as part of global strategy to…
Ascensos implements IRIS Clarity to Eliminate Background Noise
Ascensos implements IRIS Clarity’s cutting-edge voice isolation software to eliminate background noise on customer calls within…
Calls Fail Due To Contact Centre Background Noise
Almost half of customer service calls fail due to contact centre background noise – Nearly half…