Hanging on the contact centre telephone: 5 reasons Self Assessment customers don’t need to wait on…
Tag: HMRC
HMRC Contact Centre – How does your compare?
HMRC Contact Centre – How does your compare? In a report ‘The quality of service for…
HMRC Contact Centres ‘Unacceptable’
HMRC has been criticised for failing to answer more than half of the telephone calls it…
Ultracomms Response to VAT on Cloud-Based Services
Ultracomms response to HMRC ruling – VAT on cloud-based services Ultracomms, Europe’s first cloud contact centre…
HMRC Contact Centres – Be prepared to wait
Callers to the HMRC contact centre are experiencing an average 14 minute wait to speak to…
HMRC acts to improve customer service with their Contact Centres
HMRC allocates £45 million to help improve phone and post service – HM Revenue and Customs…
HMRC Contact Centre Records Longest Waiting Times
Callers to the HMRC Contact Centre are waiting twice as long for answers from government tax…
HMRC Survey Report 2013-2014 – How does your contact centre compare?
HMRC Contact Centres provide a national telephone service for dealing with enquiries from customers. The main…