HMRC Contact Centre – How does your compare?
HMRC Contact Centre – How does your compare? In a report ‘The quality of service for personal taxpayers’ commissioned by…
HMRC Contact Centre – How does your compare? In a report ‘The quality of service for personal taxpayers’ commissioned by…
HMRC has been criticised for failing to answer more than half of the telephone calls it received via their contact…
Ultracomms response to HMRC ruling – VAT on cloud-based services Ultracomms, Europe’s first cloud contact centre services provider, welcomes the…
Callers to the HMRC contact centre are experiencing an average 14 minute wait to speak to agents with over one…
HMRC allocates £45 million to help improve phone and post service – HM Revenue and Customs (HMRC) have announced it…
Callers to the HMRC Contact Centre are waiting twice as long for answers from government tax and benefit helplines in…
HMRC Contact Centres provide a national telephone service for dealing with enquiries from customers. The main aim of this research…