HMRC Contact Centre – How does your compare?
HMRC Contact Centre – How does your compare? In a report ‘The quality of service for personal taxpayers’ commissioned by…
HMRC
HMRC Contact Centres ‘Unacceptable’
HMRC has been criticised for failing to answer more than half of the telephone calls it received via their contact…
Ultracomms Response to VAT on Cloud-Based Services
Ultracomms response to HMRC ruling – VAT on cloud-based services Ultracomms, Europe’s first cloud contact centre services provider, welcomes the…
HMRC Contact Centres – Be prepared to wait
Callers to the HMRC contact centre are experiencing an average 14 minute wait to speak to agents with over one…
HMRC acts to improve customer service with their Contact Centres
HMRC allocates £45 million to help improve phone and post service – HM Revenue and Customs (HMRC) have announced it…
HMRC Contact Centre Records Longest Waiting Times
Callers to the HMRC Contact Centre are waiting twice as long for answers from government tax and benefit helplines in…
HMRC Survey Report 2013-2014 – How does your contact centre compare?
HMRC Contact Centres provide a national telephone service for dealing with enquiries from customers. The main aim of this research…