Cyara provides free GDPR compliance checker for chatbots Free test to identify GDPR compliance for chatbots…
Tag: GDPR
GDPR – Keeping personal data safe and secure
Protecting personal data is at the heart of the General Data Protection Regulation (GDPR) but there…
Top 10 GDPR Breaches in 2019 Cause £402m Fines
Enormous fines imposed for data breaches in 2019 prove that regulators have become severe about penalising…
GDPR – 3 Steps to Contact Centre Compliance
What happens next? 3 Steps to contact centre compliance Rob Crutchington at Encoded looks at the…
UK Business Struggling With GDPR Data Requests
UK Businesses Struggling to cope with spike in with GDPR Data Requests new research from business…
British Airways Hit with Record GDPR Fine
Record GDPR fine provides stark data and payment protection warning to business owners Payment card data…
One year On from GDPR but what have we learnt?
This week marks one year since the General Data Protection Regulation (GDPR) arrived on 25 May…
Payment Security Versus Cost in Contact Centres
Expert insights – Laurie Gablehouse discusses payment security versus cost in contact centres with Simon Beeching…
Consumer Contact Centre Experiences in the age of GDPR
Consumer contact centre experiences in the age of the GDPR It’s still good to talk! But…
PCI DSS Can Help Achieve GDPR Compliance
How PCI DSS compliance can help you achieve GDPR compliance too – Simon Beeching of Syntec…
Contact Centre Tips: GDPR Made Easy
With plenty of companies still not compliant, and with those that are complaining about the strain…
Guidance for Contact Centres Still Struggling with GDPR
Semafone has created a guide specifically for contact centres to help them comply with the EU…
Managing Legacy Data – Avoiding a Toxic Shock
GDPR has led to many issues around the storage of data. SVL Director, Peter Gough, discusses…
With GDPR In Effect What Does it Means for Data Analysis?
With GDPR in effect, Peter Dorrington at TTEC, looks at what it means for Customer Data…
Contact Centre Compliance Made Simple by Ultracomms
Ultracomms’ solutions are designed to enable customers to overcome the complexities associated with the key regulators…
Syntec Investigates Call Centre Professionals Views
Card Payment Security – Survey Syntec investigates Call Centre Professionals’ views New Data Protection laws are…
Keep Calm, it’s only GDPR! Questions to ask your Tech Provider
Keep calm, it’s only GDPR! Seven questions to ask your technology provider According to Thomas Rodseth,…
Infinity CCS Partner with Connexica Easier to Become GDPR compliant
Infinity CCS today announces it has partnered with Connexica, making it easier for companies to become…
Study Reveals Contact Centres Unprepared for GDPR
Aeriandi study reveals contact centres woefully unprepared for General Data Protection Regulation (GDPR) Less than one…