Contact Centre Superagents – 6 Reasons to Celebrate
Rather than fear robots taking over the contact centre, Nick Smith at Teleopti says it’s time to harness the power…
Rather than fear robots taking over the contact centre, Nick Smith at Teleopti says it’s time to harness the power…
The rise of the multi-skilled agent – Thomas Rødseth at Puzzel (formerly Intelecom), advocates taking a cloud-based approach to empowering…
Call centre agents are on the front lines of customer service, entrusted with the demanding task of pleasing and appeasing…
Why Agent happiness is good for the contact centre industry Valentine’s Day – the day that all contact centre agents…
LiveOps Agents -Guide Your Agents to the Finish Line—and Beyond Some people say that customers are the most important people…
Contact Centre Agents – at last recognition! Readers of my humble blog would realise that I am a great believer…
AgentFest 2015, the unique event focused on the frontline advisors at contact centres, is returning to the Celtic Manor Resort…
The role of the contact centre as brand ambassador is often overlooked; reality is that marketing campaigns worth millions has…