Contact Centre Superagents – 6 Reasons to Celebrate
Rather than fear robots taking over the contact centre, Nick Smith at Teleopti says it’s time to harness the power…
Agents
The Rise Of The Multi-Skilled Contact Centre Agent
The rise of the multi-skilled agent – Thomas Rødseth at Puzzel (formerly Intelecom), advocates taking a cloud-based approach to empowering…
Customer Service Skills Every Call Centre Agent Should Have
Call centre agents are on the front lines of customer service, entrusted with the demanding task of pleasing and appeasing…
Why Agent happiness is good for the contact centre industry
Why Agent happiness is good for the contact centre industry Valentine’s Day – the day that all contact centre agents…
LiveOps Agents – Guide Your Agents to the Finish Line
LiveOps Agents -Guide Your Agents to the Finish Line—and Beyond Some people say that customers are the most important people…
Blog: Contact Centre Agents – at last recognition
Contact Centre Agents – at last recognition! Readers of my humble blog would realise that I am a great believer…
AgentFest 2015 – Focusing on frontline Agents
AgentFest 2015, the unique event focused on the frontline advisors at contact centres, is returning to the Celtic Manor Resort…
Agents are your company’s most important brand ambassadors
The role of the contact centre as brand ambassador is often overlooked; reality is that marketing campaigns worth millions has…