Slater Gordon Solutions Motor has been crowned Best Outsourced Contact Centre for the third consecutive year.
This is the first time any business has retained the title three times in a row since the conception of the Call North West awards in 2004.
It was a night of triumph as Paul Naylor scooped Best Customer Services Agent, the third time for the company in the past four years, and Louise Marshall took home the Team Leader of the Year gong at a glittering celebration held at Manchester’s Midland Hotel on Friday, October 18.
The firm, which relocated to purpose-built town centre offices last December, has also been named Best Contact Centre in the Collection and Customer Services (CCS) Awards.
Stuart Russell, chief operating officer at Slater and Gordon Solutions Motor, said:
“These awards are testament to the hard work and dedication our team puts in every single day. We really do put the customer at the centre of everything we do so it’s nice to get recognition for that.
“And to win this prestigious award for the past three years straight is a fantastic achievement.
“I am extremely proud that we were able to maintain this glowing accolade and celebrate all our nominees. To also win the CCS award is the icing on the cake.”
The annual Call North West ceremony aims to recognise excellence in the contact centre industry bringing together more than 700 firms for a gala dinner.
The company had a total of 11 nominations across seven categories including four candidates for Hero of the Year and two for Team Leader of the Year. They also bagged three nominations for the team as a whole – Frontline Team of the Year, Best Customer Engagement and Best Outsourced Contact Centre.
David Whitmore, chief executive of Slater and Gordon, said: “Our Motor business offers an unrivalled range of services to thousands of customers following road traffic accidents. To win these awards, and retain our best outsourced contact centre title, is a huge endorsement of that dedicated work.”
Slater and Gordon Solutions Motor, which is part of the Slater and Gordon group, partners with a number of major motor and insurance industry leaders. It employs more than 250 staff and manages over 50,000 claims every year helping customers following road accidents, guiding them through the claim process and ensuring they get back on the road quickly.
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