Workforce Optimisation
The latest Workforce Optimisation tools enable organisations to ensure that agents with the right skills are scheduled at the right time to fulfil business demands. They empower staff and connect all departments allowing workforce management to be seamlessly embedded across the organisation to enhance the customer experience.
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Public Safety Focus
Sinclair Voicenet provides a comprehensive range of solutions for public safety contact and control centres to capture, store and manage voice, text and screen activities relating to multi-channel interactions with callers by telephone, chat, email, SMS and radio. They enable organisations to comply with regulations and internal policies, mitigate against litigation risks and monitor quality of service.
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Security Business Partner of the Year
Sinclair Voicenet was named NICE Security Business Partner of the Year at NICE Systems’ Security Partner Conference which took place at Lake Maggiore, Italy in May.
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Customer Authentication
Authenticating the identity of customers can comprise more than 25% of average handle time (AHT). The latest NICE Real-Time Authentication solution automates the process and can reduce AHT by up to 45 seconds, generating more time for delivering great customer service and reducing operational costs.
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East Dunbartonshire Council
East Dunbartonshire Council is making a positive move to encourage people to say what they think of the service they have received with the deployment of SmartVoice ViewPoint.
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Consultancy Solutions
How can you ensure that your new interaction recording system or add-on application delivers the expected results?
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Download the latest issue of The Voice
Why not download the latest issue of The Voice, Sinclair Voicenet’s regular customer newsletter.
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For additional information on Sinclair Voicenet see their Company Profile
