Orchard Energy, the Elland Leeds based contact centre, originally employed 30 staff when it ‘went live’ in July, and is looking to recruit additional agents to meet demand for their ‘smart meters’ in homes services.
The company is part of a five-year contract won by Orchard Energy’s sister company, Providor, to provide smart meter telesales services for one of the Big Six energy companies and will see an additional 30 staff employed.
Since it’s launch the telesales company has exceeded its appointment booking target by 17% and smashed its target of securing 85% capacity of engineers’ time – instead scheduling 95% of its capacity.
Colette Costello, Orchard Energy Operations Director said,
“The success of the call centre in its first month is phenomenal. Despite it being a new team, working with new systems and techniques, all staff have exceeded our expectations.
“Consumers are becoming more savvy when it comes to their energy consumption and how they can save money and smart meters are being seen as a logical solution to monitor that, which is why take-up is so high for appointments following our calls.”
