Nutun and Charles Tyrwhitt Awarded “Best Customer Service Into Europe” for the Second Year Running
Nutun, in partnership with leading British menswear retailer Charles Tyrwhitt, has been awarded the prestigious “Best Customer Service Into Europe” title for the second consecutive year at the European Contact Centre & Customer Service Awards (ECCCSA). This back-to-back win underscores the strength of their partnership and their shared commitment to delivering exceptional customer experiences.
The accolade celebrates the seamless collaboration between Nutun’s Johannesburg-based contact centre and Charles Tyrwhitt’s UK operations. Together, they provide a world-class, omnichannel customer service experience that is responsive, personal, and consistent across all touchpoints, including voice, email, webchat, and social media.
A Partnership Rooted in Shared Values
The partnership is built on a foundation of shared values, including customer centricity, continuous improvement, and a commitment to employee development. These principles are reflected in initiatives such as Nutun’s Strive Academy, which equips agents with the skills and empathy required to understand and address the needs of diverse International customers.
Nutun and Charles Tyrwhitt’s commitment to quality management plays a critical role in maintaining and delivering excellence. The teams regularly calibrate quality assessments, measure performance, and implement data-driven improvements to elevate the customer journey.
Empowering Employees, Driving Excellence
Nutun and Charles Tyrwhitt place great importance on their employees, understanding that engaged and well-trained teams are key to their success. Agents benefit from leadership development through tailored training initiatives, as well as support from the holistic wellbeing programme, Kinetix, which ensures their overall wellbeing is a priority. A unique aspect of this partnership is the way Charles Tyrwhitt has entrusted the Nutun team to manage escalations for both the UK in-house and Nutun operations. By sharing responsibility for the duty desk, Nutun agents are empowered to make critical decisions, fostering confidence and growth.
Matthis Wagner, Director of Custom Services at Charles Tyrwhitt, said,
“Winning this award for the second year in a row is a testament to the dedication and collaboration between our teams,”
“We are proud of this achievement and remain committed to delivering high quality, personalised customer service that reflects the best of both our organisations.”
A Positive Impact Beyond Customer Service
The partnership also extends its impact beyond customer interactions, with initiatives that support local communities and sustainability efforts. Highlights include Nutun’s One Agent One Child Initiative, funding children’s literacy education, and Charles Tyrwhitt’s Shirt Recycling Scheme, which has raised over £2 million for the British Heart Foundation.
Nutun and Charles Tyrwhitt’s continued success sets a benchmark for excellence in the contact centre industry, demonstrating that true partnership and shared values can deliver outstanding results for both customers and employees.
For additional information on
– Charles Tyrwhitt visit their Website
– Nutun visit their Website
– The European Contact Centre & Customer Service Awards (ECCCSA) visit their Website
