Noble Systems have announced the release of Noble Maestro 7.3, an update of Noble Systems’ flagship offering for contact centre management and reporting. Noble Maestro provides an intuitive manager portal for the Noble Enterprise Solution Suite, making it easy for users to manage campaigns, lists and data, assign contact strategies, schedule activities, and control activity flows.
Key enhancements and features include:
• Enhanced Area Code Management – Improved interface for the Area Code Updater utility and the ability to view available changes from the area code update service before committing them to the database
• Improved ANI Broadcast Flexibility – Noble’s Patented ‘Roaming ANI’ technology uses Dynamic Caller ID displays to tailor the message based on attributes within the individual customer record
• Upgraded List Management – Enhanced list building tools allow filtering of individual alternate phone numbers within a customer record for more granular dialling control
• Enriched Compliance – Increased controls for customising dialling filters to manage compliant contacts for phone type, maximum attempts, timezones, etc
“The Noble Maestro manager portal is the heart of our premise and cloud-based contact centre platforms, and delivers a key benefit for users with the functionality and flexibility that it affords,” says Colin Chave, General Manager of Noble Systems EMEA. “Maestro continues to be at the top of our clients’ lists of favourite features with its intuitive design and ease of use, giving them a significant business advantage in managing their communications programs.”
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