Forecasting the Future – Your Guide to Behavioral Analytics in Customer Service
There is no resource more valuable than information. Knowledge of the customer is a business superpower; it lets you refine strategy, cross- and up-sell existing customers, build loyalty, and boost the total lifetime value of every customer you win. With so much at stake, there’s no excuse to neglect customer analytics.
With this whitepaper, you will:
» Discover the three different categories of customer service behavioral analytics;
» Learn about key metrics for measuring customer sentiment;
» Uncover the unified reporting interface that makes viewing customer analytics easy.
To download the Content Guru Whitepaper ‘Forecasting the Future – Your Guide to Behavioral Analytics in Customer Service’ Click Here
Content Guru helps organisations achieve outstanding customer experience.Its cloud-based solution, storm®, ensures that customers’ requests and issues are quickly and accurately resolved – simply put, engagement made easy. storm is used by over 1000 enterprise-scale public and private organizations in over 50 countries, and is trusted by leading global brands, such as AXA, Interflora and Rakuten Communications, for mission-critical communications.
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