Fix Auto UK Selects Vodafone storm® to Deliver Personalised & Efficient Interactions
Content Guru have today announced Fix Auto UK, the country’s largest network of independently owned vehicle repair centres, has selected Vodafone storm® to enhance customer experiences. Fix Auto UK is a fully-branded franchised body shop network with over 115 sites repairing in excess of 150,000 vehicles per annum and receives inbound customer enquiries through a variety of channels.
As part of its plans to move from an outsourced contact centre, delivered through a Business Process Outsourcing (BPO) provider, to a cloud contact centre platform, Fix Auto UK identified Vodafone storm® following recommendations from other automotive brands. Fix Auto UK were impressed by its solution and subsequently selected Vodafone storm® to:
√ Deliver seamless omni-channel experiences through voice, email, web chat and SMS channels
√ Increase personalisation through Vodafone storm® CKS, a market-leading customer data platform, to place customer insights at the fingertips of agents allowing them to provide tailored interactions
√ Synchronise UC and CX channels by integrating with Microsoft Teams
√ Improve reporting and better monitor CX performance to continuously improve standards
Edward Winfield, Director Global Partnerships at Content Guru, explained,
“As a leader in the accident repair space, Fix Auto UK receives a high number of inbound interactions from customers and we are delighted it has selected Vodafone storm® to take its CX to the next level,”
“Increased contact channels, personalisation and reporting will ensure Fix Auto UK can provide first-class, seamless experiences to its growing customer base. We look forward to working alongside the Fix Auto UK team to constantly improve experiences for agents and customers.”
Gary Churcher, Fix Auto UK’s Head of Systems and IT, said,
“As part of our ongoing investment programme we have developed our own, in-house, customer service division that handles large amounts of traffic and we needed a cloud-based, user-friendly system that would futureproof this area of the business,”
“Vodafone storm® ensures phone calls, emails, SMS texts, WhatsApps and web chats are accessible via one user-friendly platform with the added ability to provide detailed reports for ourselves and our customers.”
For additional information on Vodafone storm Click Here
Content Guru makes engagement easy. Its resilient cloud-based solution, storm®, is trusted by the world’s largest organisations to deliver mission-critical, first-class customer experiences quickly and accurately. Leading organizations, from the world’s largest enterprises to public sector agencies and mission-critical service providers, rely on storm‘s unrivalled 99.999% availability and flexible, future-proof capabilities.
Content Guru delivers services in over 100 countries and enables major organizations, from Rakuten Communications to the US Federal Government, to deliver reliable, consistent and best-in-class omni-channel experiences.
For additional information on Content Guru view their Company Profile
Fix Auto UK are the fastest-growing, professional repairer network in the UK and part of a global business of more than 700 bodyshops in ten countries.
From our Head Office in Leicestershire, our expert team of network support staff provide wide-ranging specialist support in IT, finance, process administration, operations, sales & marketing. We show the way in sharing and implementing new solutions to ensure we are continually adding value to our franchisees.
For additional information on Fix Auto UK Visit their Website
