CCMA Special Interest Group: Fraud Protection

Fraudsters are targeting contact centres across all sectors and via a variety of channels, with increasingly sophisticated approaches. How can contact centre leaders spot and prevent fraud, avoid being a vehicle for scams and limit fraudulent activity, while also providing a seamless and effortless experience for their customers?

This roundtable event is designed to give delegates an opportunity to share their challenges, to discuss the fraud they’re experiencing in their contact centre; along with patterns, trends and fraud prevention measures. We hear from industry experts, share insights and research and invite members to tell their stories in an informal but incredibly valuable session.

Of course, as always, this is a great opportunity network, share ideas and benchmark your own organisation against other member organisations.

For additional information on the Webinar or to register Click Here

For more than 30 years, the CCMA has been dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be the largest community of contact centre professionals in the UK. The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations – and we live by that to this day.

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