– MaxContact

Contact Centre Supplier Directory

– MaxContact

MaxContact is customer engagement software that goes above and beyond to build smarter customer experiences.

Our platform is packed with powerful features, accessible for businesses large and small, and ensures organisations can operate compliantly.

We work with our customers to create seamless customer interactions, so they can reach the right people, on the right channel, at the right time, every time.In an industry where new features and innovation happens rapidly, we know just relying on great technology doesn’t cut it.

We believe that with the right people, our approach and powerful technology, we can make a difference to your business.

What can MaxContact do for you?

» Outbound dialling – target the right people at the right time and reduce manual work to improve your contact centre agent performance, increasing talk time by on average 63% when compared to manually dialling, and don’t worry, it’s OFCOM and ICO compliant.

» Omnichannel communications – integrate all your channels to manage inbound and outbound customer contact all in one place.

» Speech analytics – get complete visibility of what your customers say and how they’re feeling about you, your agent and your brand. Highlight compliance issues, vulnerable customers and reduce average handling times easily.

» Workforce Management – use data and insight to plan your workforce staffing levels, taking the guesswork out of it, for efficiently run teams.

» PCI-compliant payment solutions – implement a compliant, easy to use payment system with automated payment IVRs and agent-assisted payments.

 

The Latest News from MaxContact

 

MaxContact – Contact Centre Predictions for 2023 

Death of the Phone: 72% Online Companies Uncontactable

How Your Contact Centre Can Support Vulnerable Customers

Vulnerable Customers Struggling to Access Contact Centres

Make Outbound Dialling More Effective with Voicemails

Staff Wellbeing & Engagement in Your Contact Centre

Recruitment & Retention in your Contact Centre

Effective Onboarding Helps Staff Retention in Contact Centres

Webinar: Complaint Handling in your Contact Centre

Ways to Deal with Difficult Customers Calling the Contact Centre

MaxContact Shortlisted for the 2022 SaaS Awards

Poor Mental Health Costs Contact Centres Almost £1bn A Year

Contact Centre Scripting Templates For ‘Difficult Customers’

MaxContact Builds on Record Year of Growth with New VP of Engineering  

Staff Wellbeing & Engagement in your Contact Centre

MaxContact. Customer Engagement to Drive Impact & Smarter CX

Why Contact Centres Should Take Stress Seriously

MaxContact One of the Fastest Growing UK Contact Centre Specialists

A Guide to Recruitment and Retention in your Contact Centre

Three-quarters of Contact Centre Agents Facing Imminent Burnout

Contact MaxContact

City View House, Manchester, M12 4JD.

Telephone: 0330 159 6570

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