Content Guru and NHS England, London Region Shortlisted for the 2025 HSJ Partnership Awards
Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and NHS England, London Region are delighted to announce they have been shortlisted for Best Technology Partnership of the Year at the HSJ Partnership Awards, recognising an outstanding dedication to improving healthcare and effective collaboration with the NHS.
Now in their eighth year, the HSJ Partnership Awards, have become the most recognised and respected mark of the strongest relationships between suppliers and the NHS. Following the thorough judging process, Content Guru and NHS England, London Region made the final shortlist amid 280+ entries logged for the 2025 awards programme.
The recognition highlights the continued success of the NHS 111 Patient Relationship Manager (PRM), a cutting-edge, cloud-based platform integrated with the National 111 telephony service. This solution, handling over 3 million calls annually, exemplifies the power of innovation in driving efficiency and improving care delivery across London’s Urgent and Emergency Care (UEC) services.
Martin Taylor, Co-Founder and Deputy CEO of Content Guru, commented,
“We are thrilled to be shortlisted for this prestigious award with NHS England, London Region. This recognition underscores the strength of our collaboration,”
“Our partnership has been instrumental in supporting the delivery of urgent and emergency care across London, and we look forward to continuing to innovate together to improve patient experiences and outcomes.”
Mark Bamlett, Deputy Director of Urgent and Emergency Care (Digital & IUC), NHS England, London Region, commented,
“We are proud to be shortlisted for the Best Technology Partnership of the Year at the 2025 HSJ Partnership Awards with Content Guru,”
“The NHS 111 Patient Relationship Manager platform represents a significant step forward in our ability to provide timely, efficient, and high-quality care to those who need it most.”
The selected winners will be announced during the awards ceremony at Evolution London on 20th March 2025.
About The HSJ Awards: The HSJ Partnership Awards recognise the most effective collaborations with the NHS highlight the benefits which working with the private and third sectors can bring to patients and NHS organisations.
About HSJ: The Health Service Journal is the only title to cover all aspects of publicly funded healthcare, providing news, analysis, best practise information from some of the most powerful and respected figures in health. The HSJ audience is formed of healthcare leaders from both clinical and non-clinical backgrounds and both public and private sectors.
For additional information on the HSJ Awards visit their Website
Content Guru is the world’s foremost vendor of mission-critical, high-scale, feature-rich cloud contact centre and CX (customer experience) solutions.
Available in over 150 countries, storm® is the only cloud platform trusted to run national blue-light emergency services and its CX solutions have delivered the highest customer satisfaction scores in multiple industries for many of the globe’s largest organisations. Its brain® AI services provide leading automated and human-assist capabilities to bolster contact centre performance.
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