Content Guru Named a Strong Performer in the 2024 Gartner® Contact Centre CCaaS Voice of the Customer Report
It was also recognised with a Customers’ Choice Segment Distinction for Midsize Enterprise and Market Segment for Europe, the Middle East and Africa.
Content Guru, one of the world’s largest vendors of cloud contact center and customer experience (CX) technology, today announced that it has been named a Strong Performer in the latest Contact Center as a Service (CCaaS) Voice of the Customer Report. The report also recognized Content Guru with two Customers’ Choice distinctions in two segment views based on 54 Gartner Peer Insights™ reviews as of November 2023.
In the contact centre as a service market, Gartner Peer Insights has published 1,444 reviews and ratings in the 18-month period ending 30 November 2023. Content Guru received the highest overall rating (4.8/5) and one of the highest ‘Willingness to Recommend’ (95%). Content Guru also placed in the upper-right Customers’ Choice Quadrant, for Midsize Enterprises and across EMEA. Additionally, the report found that 95% of customers that had left a review would be willing to recommend Content Guru.
Sam Fuller, Customer Success Director at Content Guru, commented,
Supporting our rapidly growing customer base is crucial to our success and we are delighted to have been recognized as a ‘Stronger Performer’ and recognised with two ‘Customers’ Choice Segment Distinctions,
We work alongside customers from the very start of their projects and support them every step of the way, including providing hands-on training and assessment sessions to ensure they get the most out of storm. Our customer-focused approach sets us apart in the market and we look forward to continuing our work with customers to ensure they deliver first-class experiences, every time.
Content Guru makes engagement easy. Its resilient cloud-based solution, storm®, is trusted by the world’s largest organisations to deliver mission-critical, first-class customer experiences quickly and accurately. Leading organizations, from the world’s largest enterprises to public sector agencies and mission-critical service providers, rely on storm‘s unrivalled 99.999% availability and flexible, future-proof capabilities.
Content Guru delivers services in over 100 countries and enables major organizations, from Rakuten Communications to the US Federal Government, to deliver reliable, consistent and best-in-class omni-channel experiences.
For additional information on Content Guru view their Company Profile
