Content Guru Named an ‘Exemplary Vendor’ in Three ISG Buyers Guides™ for Contact Centre and Agent Management
C
ontent Guru, a leading global provider of enterprise cloud customer experience (CX) and contact centre solutions, have announced that it has been classified as an ‘Exemplary Vendor’ across three 2024 CX-related research reports from leading global technology research and advisory firm ISG.
The ISG Buyers Guides™ for Contact Centre and Agent Management evaluate how well vendors’ offerings address organizations’ requirements for CX technology; split into Merit, Assurance, Innovative and Exemplary rankings. Content Guru’s storm® platform was placed in the highest category, Exemplary, which is reserved for solutions that performed the best in meeting the overall product and CX requirements, in the following reports:
– ISG Buyers Guide™ for Agent Management 2024
– ISG Buyers Guide™ for Contact Centre Advanced 2024
– ISG Buyers Guide™ for Contact Centre Basic 2024
Martin Taylor, Co-Founder and Deputy CEO at Content Guru, commented,
“We are thrilled to once again be recognised as a vendor that is leading the way in the CX industry,”
“Organisations rely on storm’s industry leading reliability, scalability and functionality to deliver first-class experiences every day and we are constantly innovating to ensure they are able to provide consistent, meaningful experiences; including with the latest advancements in technology, such as artificial intelligence.”
Keith Dawson, Director of Research, Customer Experience, ISG Software Research, saiod,
“Content Guru has continued to invest in and improve its contact center capabilities, building out a robust and feature-rich platform,”
“Its Exemplary performance in these Buyers Guides is a reflection of its commitment to helping enterprises stay at the leading edge of contact centre technology.”
Content Guru is the world’s foremost vendor of mission-critical, high-scale, feature-rich cloud contact centre and CX (customer experience) solutions.
Available in over 150 countries, storm® is the only cloud platform trusted to run national blue-light emergency services and its CX solutions have delivered the highest customer satisfaction scores in multiple industries for many of the globe’s largest organisations. Its brain® AI services provide leading automated and human-assist capabilities to bolster contact centre performance.
For additional information on Content Guru view their Company Profile
