Contact Centre Outsourcing Buyer’s Guide – Research and Markets have announced the addition of the “2015 Europe Contact Centre Outsourcing Buyer’s Guide” report to their offering.
“2015 Europe Contact Centre Outsourcing Buyer’s Guide”
This research study provides analyst commentary on the most important market forces affecting outsourcing trends in Europe for 2015. This extensive Market Insight will provide enterprise organizations with a fundamental assessment of North American outsourcing providers and their capabilities in a single report.
The study includes a profile of 23 of the market leaders in Europe.
In 2015, European enterprises and governments alike understand the benefits of partnering with Business Process Outsourcing (BPO) providers for their customer contact needs. But the BPO landscape is highly competitive and there are an array of both pan-European and regional providers. Decision makers need to assess providers carefully and conduct careful due diligence in order to make the kinds of investments that best address their specific needs.
Key Topics Covered:
- Executive Summary – The Competitive Landscape at a Glance
- Introduction
- Market Definitions
- Market Highlights
- Competitor Inclusion Criteria
- Company Profiles: Pan European Providers
- Company Profiles: Regional European Providers – The United Kingdom
- Company Profiles: Regional European Providers – Germany
- SNT Deutschland AG
- Company Profiles: Regional European Providers – Southern & Eastern Europe
- Company Profiles: Regional European Providers – Spain
- Conclusion & Recommendations
- Legal Disclaimer
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