Locus H2O Wireless removes PCI risk from omni-channel contact centre A four week integration with TokenEx…
Category: – PCI DSS/GDPR
NICE Release GDPR Compliance Solution for Contact Centres
NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centres The solution simplifies the implementation of…
How Contact Centres Can Stop Payment Discrimination
How contact centres can stop payment discrimination – Matt Bryars, CEO and Co-Founder at Aeriandi Payment…
DTMF Payment Solution For The Contact Centre
DTMF payment solution for the contact centre using Syntec’s CardEasy payment solution Using Syntec’s patented CardEasy…
Syntec – A Guide To PCI DSS in The Contact Centre
This eBook is a collection of blogs from Syntec’s website since 2014 and provides a comprehensive…
PCI DSS: 3 Surprises from the latest contact centre report
PCI DSS: 3 Surprises from the latest contact centre report – Robert Crutchington at Encoded takes…
Eckoh Celebrates PCI DSS Speech Payments with Premier Inn
Eckoh celebrates four years of PCI DSS compliant speech payments with Premier Inn According to research,…
Safeguarding your Contact Centre against Employee Misconduct
Safeguarding your Contact Centre against employee misconduct – Jane Goodayle, Marketing Director, PCI Pal With the…
Work to be done Before UK SMEs Fully Prepared for GDPR
Much work still to be done before UK SMEs fully prepared for GDPR according to Close…
70% of Contact Centres Still Read Sensitive Data Aloud
70 per cent of contact centres require customers to read sensitive data aloud, increasing security risks…
Aeriandi Add Recognition to Suite of PCI Voice Services
Aeriandi Adds Automatic Speech Recognition to its Suite of PCI Compliant Voice Services Award-winning secure voice…
The Scary Truth of Customer Security in the Contact Centre
Facing up to the scary truth of customer security in contact centres Thomas Rodseth, VP of…
Almost 1 in 7 companies still without a plan for GDPR
Latest DMA research reveals increase in preparedness, but a concerning minority of companies seemingly without a…
Pause and Resume is Dead in the Contact Centre
Pause and resume is dead in the contact centre – Simon Beeching Syntec We ran a…
Businesses Are Not Ready for New GDPR Data Laws
A survey by leading law firm Blake Morgan has revealed nine out of 10 businesses have…
EU Data Law is Changing. Is your Contact Centre Ready?
EU data protection law is changing…. is your contact centre ready? By Craig Marston, Director of…
The Key to a Successful PCI DSS project
The Keys to a successful PCI DSS project as revelaed by Colin Westlake Managaing Director at…
How Smart Meters will Impact the Contact Centre
In today’s society, data protection is increasingly a concern for many consumers. Data breaches appear in…
GDPR – Take a lead from PCI DSS in your contact centre
Robert Crutchington and Matthew Tyler outline how applying the same principles as PCI DSS can help…