AI Adoption Strategies: Choosing the Right Path to ROI
Ready to adopt AI in your contact centre – but not sure where to start, or how to prove the value?
In this strategy-focused webinar, we break down two core approaches to AI adoption – the “assistive” hybrid model that augments your existing workforce, and the “digital-first” automation-led model that reimagines service delivery.
Whether you’re planning your first investment or scaling existing tools, we’ll explore the steps to maximise ROI, manage innovation risk, and unlock the true potential of AI – from agent-assist tools to full-scale automation.
You’ll gain a clear framework to shape your strategy, secure buy-in, and deliver measurable outcomes.
What You’ll Learn:
– Two dominant AI strategies: augmentation vs. automation – and which suits your environment
– How to define ROI upfront and track performance over time
– What hybrid AI tools can achieve today (e.g., call summaries, agent assist, coaching triggers)
– Why transformational automation succeeds – and what risks need to be managed
– A step-by-step guide to building a resilient, cost-effective AI investment plan
– How to align AI innovation with compliance, governance, and customer trust
Date & Time: 15th July 2025 – 2:00 PM – Zoom
For additional information on the contact centre webinar or to register Click Here
For over 35 years, Business Systems has been a trusted leader in the digital transformation and regulatory compliance landscape. Its dedicated team of experts assist clients to craft customised, innovative solutions to drive growth and elevate Compliance and CX. Whether transitioning to a cloud-based recording solution or contact centre platform, leveraging data estates to boost revenue, or increasing value proposition through the company’s partner program, Business Systems is committed to guiding clients and partners through every step of their journey. Aligning strategies with evolving market trends and business goals.
For additional information on Business Systems view their Company Profile
