Over the last two years, organisations have been quick to implement AI (sometimes at the expense of cost and security). Now that the initial frenzied excitement is starting to settle, organisations have a clearer line of sight to how they should best leverage AI to advance their wider CX goals.
To uncover how organizations are addressing CX challenges, including how AI will impact those efforts, CallMiner surveyed over 700 industry professionals to create The CallMiner CX Landscape Report 2024.
Read the new report to uncover the latest on:
• Why companies are adopting AI
• Cost expectation of implementing AI
• How companies are leveraging AI to improve CX
• Industry trends for adopting and leveraging AI
Download the report today to learn about the challenges faced by other contact centre and CX leaders, how they are addressing them, and how they plan to balance AI scale and efficiency while keeping a human touch. Click Here
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.
By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services and healthcare.
