The CCMA UK (Call Centre Management Association) announces that nominations for the 22nd UK National Contact Centre Awards close tomorrow.
UK-based contact centres can enter for free by registering on the Awards website up until midnight on 28th February 2017.
Ann-Marie Stagg, CEO of the CCMA, said,
“Every year we bring together the cream of the contact centre industry in the shape of the awards nominees, the judges, and other leading industry figures. As a nominee, attending is a great way to reward key people, entertain clients, or network. But you have to enter first!”
Once all entries are submitted on Tuesday, Ann-Marie and her team of experienced judges drawn from leading industry figures will choose the shortlist entrants, who will be notified in early March.
A unique and important part of the UK National Contact Centre Awards is that every shortlisted nominee has a face-to-face interview to share key achievements over the last 12 months.
“We will be on the road for about 6 weeks,” said Ann-Marie. “It’s a big commitment from our judges, all of whom are volunteers working within our industry. It also requires a commitment from nominees and their teams in terms of preparation time. These are not easy awards to win – which makes them all the more special.”
Whether a company is entering individuals, teams or programmes, the UK National Contact Centre Awards are a great way to raise profile, measure performance against the best in the industry, differentiate the business with positive PR, and ultimately celebrate success.
The full list of categories is as follows.
Individual Awards:
• Business Improvement Manager
• Contact Centre Support Manager
• Customer Relations Manager
• Resource Planning Manager
• Quality Manager
• Customer Experience Champion
• Team Manager
• Contact Centre Manager of the Year (Outsourced, Small, Medium, Large)
Team Awards:
• Recruitment Team of the Year
• Learning and Development Team of the Year
• Social Media Team of the Year
• Webchat Team of the Year
Organisation Awards:
• Most Effective Health and Wellbeing Programme
• Most Positive Impact on the Community
• Most Effective Homeworking Programme
• Most Effective Flexible Resourcing Initiative
Additional Information
It’s free to enter and anyone can make as many nominations as they like (and even nominate themselves). UK-based contact centres can enter by registering on the Awards website
Shortlisted companies will be contacted in March for the second phase of the judging process, which includes face-to-face interviews and site visits from the judging panel of industry leading figures.
Winners will be announced at a lavish gala dinner on 16th May 2017 to be held at The Brewery in London.
About the UK National Contact Centre Awards
The longest established awards for the UK contact centre industry are now in their 22nd year and recognise those individuals and teams in the industry who are working to make their contact centres professional and industry leading. The awards have an excellent reputation across the industry for being of a very high standard. All of the shortlisted nominees go through a comprehensive judging process, including face to face interviews.
About CCMA
The Call Centre Management Association (CCMA) aims to support the country’s contact centre managers by providing opportunities to network, openly share best practice, and increase their skills and knowledge through specialist training. The CCMA is the country’s longest-established association representing the customer contact industry in the UK since 1994.
For additional information on CCMA visit their Website
