Webhelp Win at European Contact Centre & Customer Service Awards

Webhelp scoops 4 awards at the European Contact Centre & Customer Service Awards (ECCCSA) including Most Effective Homeworking Programme

Webhelp has won top prizes including Gold for Most Effective Homeworking Programme at this year’s European Contact Centre & Customer Service Awards. The leading customer experience and business solutions provider also won Silver for Responding in a Crisis in the Providing Leadership category.

The awards, presented at a virtual event on Tuesday 16th March, saw the Webhelp team win two further Bronze awards for Most Effective Improvement Programme with Sainsbury’s Bank and Most Effective Learning and Development Initiative.

The Gold award for Most Effective Homeworking Programme recognised Webhelp for developing a homeworking solution in record time. The rapid and smooth nature of that transition and the office-like environment created at the on-set of the pandemic ensured that Webhelp were been able to continue to respond to customers and provide vital levels of support during a time when consumer demand was growing and Covid-19 was making a huge impact across the sector.

The award also acknowledged how as a people first business, Webhelp prioritised colleague health and wellbeing by providing support, guidance and engagement initiatives as part of their virtual WebHealth strategy.

David Turner, Webhelp UK Region CEO, said:

“These awards underline the strength of capabilities within our business and the dedication of our highly skilled and motivated colleagues.”

“We continue to see the benefits of our commitment to making business more human with Webhelp’s team of passionate game-changers accepting the challenges presented by the pandemic. Through embracing new solutions to ensure that we kept delivering for our clients, we are thrilled that our teams’ efforts have received recognition at these awards which marks another special moment on Webhelp’s journey of rapid growth and constant innovation.”

The European Contact Centre & Customer Service Awards are recognised as the longest running and largest awards programme in the customer contact industry, which celebrate organisations across Europe that are leading the way in delivering exceptional service to customers.



For additional information on the 20th European Contact Centre & Customer Service Awards Click Here

Making business more human for the world’s most exciting brands.

We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds. Webhelp is committed to making business more human. It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.

Webhelp is a partner across a range of services including customer experience solutions, digital content services through to payment services. Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work. Webhelp believes that Emotional Intelligence creates a lasting impact, and their skill in marrying a differentiating human touch to the right technology is what makes a real difference for their clients. By choosing Webhelp they access the passion and experience of over 75,000 game-changers from more than 150 locations in 50 countries. Each one determined to bring their own intelligence, empathy and experience to the table every day.

For additional information on Webhelp visit their Website

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