Ultracomms wins Award for Excellence for Payment Card Industry Data Security Standard compliant technology Ultracomms, a…
Tag: Contact Centre
Two PCI Excellence Awards for Eckoh in 2019
Eckoh plc, the global provider of secure payment products and customer contact solutions, has won two…
Vodafone To Restructure Glasgow Contact Centre
Telecoms giant, Vodafone UK, have announced that up to 350 customer service and technology jobs at…
Study Reveals Innovation & Cost Are Key Drivers of Cloud
Study Reveals Innovation and Cost Control Are Key Drivers of Cloud Communications Adoption in Europe Mitel…
Teleopti Launches Cloud BI Tool – Insights
Teleopti Launches Cloud BI Tool, Insights, Helping Organizations Discover the Power of Their Data Insights utilizes…
Ageas Insurance Set To Close Contact Centres
It has been reported that Ageas Insurance is to close its contact centres in Stoke on…
Digital Transformation in Contact Centres. Millennial Skill Gap?
Digital transformation in the contact centre – Is there a millennial skill gap? By Nigel Dunn,…
NICE Announces New Generation of Employee Engagement
NICE Announces New Generation of Employee Engagement with Back Office Proficiency Essentials First of its kind…
iNet & Vocalcom Strengthen Ties with Customer Engagement Solutions
iNet Communications Group and Cloud Contact Centre technology vendor Vocalcom strengthen ties to grow UK market…
1 in 10 Consumers Never Had Good Customer Service
1 in 10 British consumers have never had good customer service Research from Zendesk finds 70%…
Contact Centre Manager – Leading Outsource Company
Contact Centre Manager Ventrica are looking for an experienced Contact Centre Manager / Service Delivery Manager…
AboutMatch To Provide One-Stop Shop For Contact Centres
Leading industry analyst joins AboutMatch to provide one-stop shop for UK contact centres AboutMatch is the…
Digital Channels – 7 Chat and Co-Browsing Tips
Making light work of digital channels – 7 chat and co-browsing tips In the first blog…
UK National Contact Centre Awards – Toolkit
Download the 2019 UK National Contact Centre Awards Toolkit and watch the Webinar recording The CCMA…
Don’t Compromise on Contact Centre Recording
2019: The Year of Privacy in EMEA – Don’t Compromise on Contact Centre Recording Thursday, January…
Teleopti – 5 Steps to Supercharge Your Customer Service
5 Steps to supercharge your customer service with contextual intelligence If you change the reactive to…
CX & Contact Centres: What Will Change in 2019?
In 2018 it was predicted that voice would soon be dead and that the only sounds…
Sabio Extends WFO Capability with Acquisition of Callware
Sabio extends workforce optimisation capability with acquisition of Callware Integration of Callware’s proven WFO and Speech…