iNet Communications Group and Cloud Contact Centre technology vendor Vocalcom strengthen ties to grow UK market…
Tag: Contact Centre
1 in 10 Consumers Never Had Good Customer Service
1 in 10 British consumers have never had good customer service Research from Zendesk finds 70%…
Contact Centre Manager – Leading Outsource Company
Contact Centre Manager Ventrica are looking for an experienced Contact Centre Manager / Service Delivery Manager…
AboutMatch To Provide One-Stop Shop For Contact Centres
Leading industry analyst joins AboutMatch to provide one-stop shop for UK contact centres AboutMatch is the…
Digital Channels – 7 Chat and Co-Browsing Tips
Making light work of digital channels – 7 chat and co-browsing tips In the first blog…
UK National Contact Centre Awards – Toolkit
Download the 2019 UK National Contact Centre Awards Toolkit and watch the Webinar recording The CCMA…
Don’t Compromise on Contact Centre Recording
2019: The Year of Privacy in EMEA – Don’t Compromise on Contact Centre Recording Thursday, January…
Teleopti – 5 Steps to Supercharge Your Customer Service
5 Steps to supercharge your customer service with contextual intelligence If you change the reactive to…
CX & Contact Centres: What Will Change in 2019?
In 2018 it was predicted that voice would soon be dead and that the only sounds…
Sabio Extends WFO Capability with Acquisition of Callware
Sabio extends workforce optimisation capability with acquisition of Callware Integration of Callware’s proven WFO and Speech…
DTMF Masking is the New PCI DSS Gold Standard
DTMF masking is the new PCI DSS gold standard for protecting telephone-based payment card data, reveals…
Legal & General Uses NICE Robotic Process Automation
Legal & General Uses NICE Virtual Attendant Robots to Build Workplace of the Future Integrating robotic…
UK National Contact Centre Awards – Register for Webinar!
UK National Contact Centre Awards 2019 If you want the best chance of getting your written…
U-WFM & I-Net Group form Strategic Partnership
U-WFM & I-Net Communications Group form Strategic Partnership to deliver complete Contact Centre solution in the…
CCMA Celebrates 25 Years As Advocates of Contact Centre Industry
CCMA celebrates 25 years as advocates of the contact centre industry “2019 is predicted to be…
Eliminating Nuisance Calls: Tips to Stay Compliant
Eliminating Nuisance Calls – Top Tips to Stay Compliant in your contact centre by Niels Richthof,…
Aspect Software to be acquired by Vector Capital
Aspect Software, Inc., a leading provider of fully integrated customer engagement, workforce optimisation, and self-service omni-channel…
Tackling Customer Service Pain Points Faced by Start-Ups
Tackling the four key customer service pain points faced by fast-growing start-ups – Parham Saebi is…