This year’s superheroes of the North East’s contact centre industry have been revealed at the 16th…
Tag: Contact Centre
Why Blending Should Be a Priority in the Contact Centre
Richard Mill from Business Systems explains why customer-facing businesses can learn from HM Revenue and Customs…
Interactions 2019 – Customer Conference – June 4th – 5th
Gain First-hand Technical Learning with Our Expert Instructors Sharpen your skills and transform your career by…
IC24 Selects NICE to Lower Contact Centre Costs
Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care and Audit Accuracy NICE and…
The Whole Organisation is a Contact Centre
The whole organisation is a customer service centre – not everyone knows it yet! Customer experience…
Seminar: Digital Transformation In The Contact Centre
Digital Transformation is happening all around us and in the contact centre in particular. New applications…
8×8 New Capabilities for X Series Contact Centre Solution
8×8 Launch New Capabilities for X Series Cloud Communications and Contact Centre Solution 8×8, a leading…
Government Outsource Spend Highest Since 2015
Government outsourcing spend reaches highest level since 2015 Sharp growth in technology investment saw public sector…
Resistance to Change is Nemesis of Customer Experience
Resistance to change – the arch nemesis of customer experience According to Patrik Vesterberg, at Teleopti,…
Reasons to Enter National Contact Centre Awards
6 Great Reasons to Enter the UK National Contact Centre Awards Ann-Marie Stagg, CEO of the…
NICE to Present the Future of Contact Centres
NICE to Present the Future of Contact Centres at CCW 2019 – February 18-21, 2019 at…
TTEC Establishes Customer Experience Operations in Greece
TTEC Establishes Customer Experience Operations in Greece, Extends European Footprint to Provide Regional Expertise 250 new…
The Contact Centre: From Physical Asset to Agile Function
We’ve spoken a lot recently about technologies that are shaping the customer experience and helping to…
Contact Centre Agent Engagement & Performance
Using Gamification to Power Contact Centre Agent Engagement & Performance Gamification has become a significant component…
De-scoping from PCI DSS in the Contact Centre
De-scoping from PCI DSS in contact centres: DTMF masking becomes the new standard The third edition…
Event: The Future of Payments and Compliance
PCI Pal and Pay360 by Capita host ‘The Future of Payments and Compliance’ PCI Pal, the…
5 Ways of Improving your Customer’s Experience
For any business, the experience you provide customers through your contact centre, and the journey they…
What is Digital Transformation in the Contact Centre?
We now live in a world where our fridges can order food, our wearables can track…
Digital Channels – Improving Social Customer Service
Colin Hay explores the rise of social media in contact centres. He discusses 7 ways cloud…