Big Winners at North East Contact Centre Awards

This year’s superheroes of the North East’s contact centre industry have been revealed at the 16th annual North East Contact Centre Awards.

Auxillis was the big winner at the glittering event, which brought together the cream of the crop from the region’s contact centre industry. The Peterlee-based firm scooped the overall “over 250-seats” Crowning Glory title.

The North East Contact Centre Awards, held at the Ramside Hall Hotel and organised by MAKE it Sunderland, which is delivered by Sunderland City Council, celebrated its 16th year with a superheroes-themed evening on Friday 8 February.

The prestigious, popular event attracted a full house from contact centres across the North East.

In Sunderland, the contact centre industry is one of the city’s biggest sectors, employing around 13,500 people. The sector generates over £220m a year for Sunderland’s economy, and has continued to thrive despite the ups and downs of the economic cycle.

Durham-based Atom Bank won the overall award for the over 50, under 250-seats category, while BGL customer services took home the Outstanding Contribution to the Community award.

Sunderland City Council leader, Cllr Graeme Miller said:

“The North East Contact Centre Awards is one of the most enjoyable events we organise. It’s great to see so much talent, skill and enthusiasm in our contact centre industry gathered together for this event.

“Congratulations to Auxillis, Atom Bank, and all the winners and shortlisted companies. They’re all doing a fantastic job, and are making our region one of the best in the world in this sector as a result.”

Leanne Chambers, Client Solutions Director at greenbean, NRG, which was main sponsor for the awards said:

“This event celebrates so many worthy winners across all sizes of contact centres, and highlights the individual contributions of their own superheroes, who make a huge contribution to the business and the community.
“We’re proud to sponsor the event, which is a refreshing, uplifting evening, and it’s fantastic to see how involved all the companies are in making the occasion a huge success.”

Alex Coxon, Head Judge said:

“The North East is a superb showcase of the contract centre industry – housing some of the UK’s best. Our finalists demonstrated leading practices in a number of areas, making the judging of the categories a tough process. What is clear is that the region’s contact centres are getting better and better every year. All of our finalist should be incredibly proud of themselves.”

Additional Information

For additional information on the North East Contact Centre Awards visit their Website

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