Cirrus Wins Prestigious Contact Centre Vendor Award at Comms Business Awards 2024 Cirrus, a leading provider…
Tag: Cirrus
Retail Revolution: Building a Future with Technology, People & AI
The Retail Revolution: Building a future with technology, people and AI Welcome to the Future of…
Cut Costs While Delivering Better CX: The AI Advantage
Cut Costs While Delivering Better Customer Experiences: The AI Advantage Is your contact centre struggling with…
CSAT Scores are in Decline – Now is Your Time to Shine!
Customer Satisfaction Score (CSAT) Scores are in Decline – Now is Your Time for your Contact…
Get the Guide to Seamless Omni-Channel Customer Experiences
Get the Guide to Seamless Omni-Channel Customer Experiences: Download Cirrus’ exclusive tip sheet to learn how…
Whitepaper: Building a future with Technology, People & AI
Contact Centre WhitePaper: Building a future with Technology, People & AI – Welcome to the Future…
Transforming Retail: Interview with Tatum Bisley on AI and Industry Evolution
Transforming Retail: An Interview with Tatum Bisley on AI and Industry Evolution within the contact centre…
Workforce Management Challenges for BPOs
The business process outsourcing (BPO) industry is thriving in the UK, where the sector’s revenue is…
The Future of Contact Centres: Navigating the Metaverse
The journey from call centres to today’s contact centres is like watching black-and-white TV turn into…
Conquer Contact Centre Technical Debt: A CIO’s Guide
Contact centre technical debt can be a major burden, impacting efficiency, customer satisfaction, and overall costs.…
Screen Pops: The Underrated Tool Your Agents Need Now
Screen Pops: The Underrated Tool Your Contact Cenrte Agents Need Now as Cirrus explains The phone…
6 Keys to Exceptional Customer Communication
Mastering Messaging: 6 Keys to Exceptional Customer Communication The writing on the wall – messaging is…
Benefits of Conversational IVR Programming in the Contact Centre
A recent survey a staggering 35% increase in inbound call volumes across the nation’s contact centres…
Top 12 Benefits of AI Virtual Agents in the Contact Centre
Contact centres must always be improving the customer experience. Your customers want to interact on multiple…
Boost Contact Centre Agent Engagement for Higher Productivity
How to boost contact centre agent engagement for higher productivity Many companies realise that happy, engaged…
Cirrus & Redcentric Partner for AI-enabled Contact Centre Solutions
Cirrus Partners with Redcentric to Deliver Advanced AI-enabled Contact Centre Solutions Cirrus, a pioneer in exceptional…
11 Customer Service Trends to Delight Customers
Stale scones and lukewarm tea – that’s what often passes for customer service these days. But…
10 Best Practices to Get the Most Out of Quality Analytics
Quality Analytics is transforming how modern contact centres operate. By leveraging AI and machine learning, these…
Company Profile: Cirrus
Redefine Customer Engagement with Cirrus: Your Partner in Effortless Customer Journeys Cirrus exists to stamp out…