Noble Systems Receives “2020 Workforce Optimisation Innovation Award” for its Gamified Learning Management System
Noble Systems, a global leader in omnichannel contact centre technology solutions, is excited to announce that its innovative Noble® Gamified Learning Management System (GLMS) has received the 2020 Workforce Optimization Innovation Award, presented by CUSTOMER magazine and TMC.
The CUSTOMER Workforce Optimization Innovation Awards recognize vendors that are emerging as the true leaders in this evolving Workforce Optimisation trend. The winning solutions provide exemplary business management tools, advancing the call centre, CRM and teleservices industries. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
Noble’s Gamified Learning Management System (GLMS) enables organisations to scale and accelerate learning across the entire enterprise. We combine gamified learning tools and an employee survey engine with the ability to easily load training material or build new content and assign it to individuals or teams – so companies can motivate their team members to complete training to meet goals. Noble’s powerful GLMS ties directly to our robust collection of game mechanics, helping create highly motivated learners. Noble GLMS is a part of the Noble Gamification employee engagement suite, which is available in cloud, premise and hybrid configurations.
– Accelerate Learning using Game Mechanics
– Create Content for Different Teaching Applications
– Build or Upload Content and Distribute Instantly
– Track Progress & Accountability
Chris Hodges, SVP sales and marketing, said,
“We are excited to have our powerful gamified learning toolset recognised by TMC as an innovative tool for helping companies optimize their workforce”,
“Especially with the events of the past year, the contact centre industry has been quickly increasing its adoption rate for agent-focused solutions, investing in tools that enrich the employee experience. Noble GLMS helps companies add value to their training programs, making them more engaging to reduce onboarding time, increase compliance adherence, reduce costs and deploy new programs more quickly”.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honour Noble Systems with a Workforce Optimization Innovation Award”, said Rich Tehrani, CEO, TMC. “The Noble GLMS solution has proven deserving of this elite status and I look forward to their continued innovation in 2021 and beyond”.
Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Engagement, Analytics and Gamification technologies.
Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management and compliance tools for companies of all sizes.
Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics, robotic process automation and decisioning, workforce management and gamification. With a portfolio of 210+ patents and growing, Noble leads the way in pioneering solutions for the contact centre market.
For additional information on Noble Systems visit their Website
