Winners of the 2016 Quality & Customer Experience and Data, Analytics & Insight Awards were announced Wednesday 14th September and will speak at upcoming conferences.
Sixteen contact centre individuals and teams were recognised last night for being outstanding role models for their professional communities by The Forum. These prestigious awards, showcase excellence in the vital customer contact support functions of quality & customer experience and data, analytics & insight.
“In only their second year our National Awards truly demonstrate the amazing people we have working in our professional communities,” explained Chris Rainsforth, Community Development Manager, The Forum. “The quality of nominations and the passion and commitment shown this year was phenomenal. I’m extremely proud of all our finalists, and this year’s winners have set a benchmark which excites me and I look forward to sharing their stories with the wider communities at our national conferences in November.”
Of key importance to the success of these awards, is the unique approach to judging during the Finalist Days set aside for the purpose. Not only did carefully selected external judges influence the results, but each nomination was peer assessed by other finalists in their category. This resulted in a massive opportunity for learning all round.
The Winners of the National Data, Analytics & Insight Awards
– Virgin Money, Challenge Award
The Winners of the Quality & Customer Experience Awards
Laura Lyons – Crystal Legal – Best Newcomer Award
Sarah Brown, Yorkshire Ambulance Service, Analyst of the Year
Student Loans, Challenge Award
Additional Information
The Winners of the Awards who will also speak at The Forum conference on 18th November in Leicestershire
