EE to close their Greenock contact centre and to relocate to Glasgow
It has been reported that Mobile Phone giant EE are set to close their Greenock based contact centre which currently employs 450 staff.
The contact centre, which staff are employed by BT Group, over 450 staff and handles all customer service enquiries for the mobile group.
The Group’s Glasgow contact centre which currently employs 2,000 staff and where the Greenock staff have been offered employment has recently undergone a multi-millon pound refurbishment.
A BT Group spokesperson said:
“We’re consulting with colleagues and trade unions on our proposed plan to relocate colleagues at our Greenock contact centre to our flagship Glasgow office, which has recently undergone a multi-million pound upgrade.
“Around 2,000 colleagues are already based at our Glasgow office, which includes all parts of BT Group, allowing colleagues many opportunities to develop their careers across the company.
“BT Group continues to make record investments in Scotland’s infrastructure, including in Inverclyde, helping to transform and futureproof the nation’s digital economy.
“We have also announced a significant investment in a brand new contact centre in Dundee, securing 1000 jobs for the city, which is due to open later this year.”
BT Group is the UK’s leading provider of fixed and mobile telecommunications and related secure digital products, solutions and services. We also provide managed telecommunications, security and network and IT infrastructure services to customers across 180 countries.
BT Group consists of four customer-facing units: Consumer serves individuals and families in the UK; Enterprise and Global are our UK and international business-focused units respectively; Openreach is an independently governed, wholly owned subsidiary, which wholesales fixed access infrastructure services to its customers – over 650 communication providers across the UK.
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