How Contact Centres Should Serve Vulnerable Customers – An Odigo eBook
Contact centres are constantly striving to improve standards of service, increase customer satisfaction and promote loyalty. For vulnerable customers, additional care is required to minimise risk, but the customer service goals are the same.
A well-thought-out strategy minimises risk to vulnerable customers and values the specialist skills which build agent satisfaction and processes that benefit each and every customer coming through a contact centre.
This Odigo eBook aims to highlight the key ways organisations and contact centres can create a holistic vulnerable customer strategy:
– Plan for your vulnerable customers’ needs
– Learn from examples of strategy and best practice
– Leverage technology to optimise customer care
To download the Odigo eBook Click Here
Odigo provides Contact Centre as a Service (CCaaS) solutions that facilitate communication between large organisations and individuals thanks to a global omnichannel management solution. Thanks to its innovative approach based on empathy and technology, Odigo enables brands to connect with the crucial human element of interaction while also taking full advantage of digital possibilities. A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.
For additional information on Odigo view their Company Profile