Content Guru ‘Strong Performer’ in Contact Center as a Service

Content Guru Named a ‘Strong Performer’ in Analyst Firm’s Contact Center as a Service (CCaaS) Evaluation 2023

Content Guru, Europe’s leading cloud contact center and customer experience (CX) technology provider, today announced the leading industry analyst firm, Forrester, has included it on The Forrester Wave™: Contact Center as a Service, Q1 2023.

The report recognized Content Guru and its storm® CONTACT™ solution as a ‘Strong Performer’ and cited it for its solid vision of offering omnichannel and omnidata solutions as well as noting that “Content Guru is good for medium-to-large enterprises and multinational corporations that care about high availability and scalability and have complex functional requirements.”.

Forrester’s research and analyzed 11 CCaaS providers against 34 criteria. Content Guru was included in a Wave report for the first time in 2023.

Martin Taylor, Co-Founder and Deputy CEO, Content Guru, explained,

“Forrester is the latest analyst house to recognize Content Guru and we are delighted to feature on its highly influential CCaaS Wave,”

storm’s core capabilities are essential for a growing number of both private and public sector providers that count on its market-leading availability, which offers 99.999% reliability, high scalability, AI and omnichannel features. We are constantly adding new capabilities to storm and look forward to supporting our expanding customer base as they deliver industry-leading customer and citizen communications.”



To read and download the full report from Forrester Click Here

Europe’s leader in cloud CX and CCaaS and one of the world’s major providers of large-scale, mission-critical services, Content Guru supplies services to over 1,000 large enterprises and government organisations.

Content Guru’s cloud-native omnichannel communications solution, storm®, offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI. Content Guru ensures customer experience and contact centers meet the needs of every customer, seamlessly. storm is used by public and private sector organisations across the Americas, Europe and Asia-Pac, in markets ranging from finance and healthcare through to government and utilities. Public sector customers relying on storm for mission-critical services include the NHS, Serco and US Federal Government.

For additional information on Content Guru view their Company Profile

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