94% of contact centre agents say artificial intelligence will support them in their roles – Cirrus…
Category: – Contact Centre News
News from the UK contact centre industry
Contact Centre Webinar: The Hybrid Working Big Debate
Contact Centre Webinar: The Hybrid Working Big Debate Do you have employees working from home? Get…
PCI Pal® wins Payments Compliance Technology of the Year
PCI Pal® wins Payments Compliance Technology of the Year at the Payments Awards 2021 PCI Pal…
PCI Pal Wins at the WorkL Workplace of the Year Awards
PCI Pal® wins three accolades at the WorkL Workplace of the Year Awards PCI Pal, the…
UK Shoppers Spend More Online than Rest of Europe
UK Shoppers spending more online than rest of Europe according to Five9, an industry-leading provider of…
North East Contact Centre Awards Winners Announced
North East Contact Centre Awards 2021 Celebrates the Best in the Business – Winners of the…
Inner Circle Guide to Contact Centre Agent Engagement
The Inner Circle Guide to Contact Centre Agent Engagement & Empowerment – available now from ContactBabel…
Content Guru and UK Power Networks Shortlisted For Ventana Awards
Content Guru and UK Power Networks Shortlisted For Ventana Research Digital Leadership Awards 2021 Leading customer…
Echo Celebrate Excellence at NI Contact Centre Awards
Echo celebrates excellence at Northern Ireland Contact Centre Awards – The managed services business received special…
6 Ways to Simplify & Supercharge your Chatbot Strategy
Automated Assistants: 6 ways to simplify and supercharge your chatbot strategy The best chatbot initiatives start…
What Is Email Automation and Why You Need It
What Is Email Automation and Why You Need It – Find out everything about email automation…
Calabrio Introduces First SVP of Corporate Development
Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity New executive,…
Infobip Recognised Leader in Juniper’s Competitor Leaderboard for CPaaS
Global communications company Infobip has been ranked the leading service provider in CPaaS by Juniper Research…
Patience Running Out Automation but Can Restore It
Customer patience is running out – but automation can help restore it Whilst consumers may have…
Why Use Post-Survey NPS if it Annoys your Customers?
Why use post-survey NPS in your contact centre if it annoys your customers? Rene van Popering,…
Shortlist Announced for 23rd Welsh Contact Centre Awards
The shortlist has been announced for the 23rd annual Welsh Contact Centre Awards, ahead of November’s…
Content Guru Launch Powerful Workforce Management Solution
Content Guru Announces Launch of Powerful New Workforce Management Solution – Leader in cloud contact centre…