Calabrio Community Forum | December 2024
Are you currently using Calabrio WFM, or considering implementing it? Join Business Systems’ Calabrio Community Forum Webinars, hosted by our WEM experts. These sessions offer Workforce Management Professionals the opportunity to learn industry best practices, explore the latest Calabrio One features, and uncover hidden capabilities. Discover how to maximise the value of your solution for optimal performance.
Register now for our exclusive webinar on Thursday 5th December, where we explore how Leeds Building Society transformed its Workforce Management strategy, improving employee engagement and operational efficiency with support from Business Systems and Calabrio One.
Join us to learn:
– How automation reduced inefficiencies and manual workload for 300+ employees
– The impact of self-scheduling and mobile apps on employee satisfaction
– The power of real-time visibility and predictive forecasting for better customer service
– Insights into future plans for innovation, including gamification and preference-based scheduling
Looking to enhance colleague engagement, streamline operations and learn more about Calabrio WFM? This webinar is for you.
Don’t miss out – register now.
The Calabrio Community Forum webinar is taking place on Thursday 5th December 2024 – 01:00 PM – Zoom Webinar.
For additional information on the Calabrio Community Forum webinar or to register Click Here
For over 35 years, Business Systems has been a trusted leader in the digital transformation and regulatory compliance landscape. Its dedicated team of experts assist clients to craft customised, innovative solutions to drive growth and elevate Compliance and CX. Whether transitioning to a cloud-based recording solution or contact centre platform, leveraging data estates to boost revenue, or increasing value proposition through the company’s partner program, Business Systems is committed to guiding clients and partners through every step of their journey. Aligning strategies with evolving market trends and business goals.
For additional information on Business Systems view their Company Profile
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre as a brand guardian. We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalised coaching. Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite that adapts to your business.
For additional information on Calabrio view their Company Profile
