Kathryn Ward, director of retail, financial services and contact centres for Thomson and First Choice commented, “We are really excited about our 24/7 Holidayline taking its millionth call.
“It proves that this is an extremely valuable service to customers and it is just one of the many ways in which we are ensuring we provide the best possible service to our customers.
“With countries all over the world operating in different times zones, it’s important to have support for customers round the clock in a way which suits them, whether that’s email, text, phone or face to face.
“The team is always on hand to help. It doesn’t just stop at the Holidayline either, our social media team is now also 24/7 so customers can get hold of an advisor, regardless of the time of day, in the most suitable or convenient way for them. ”
In addition to helping with standard customer enquiries, the 24/7 Holidayline, which takes 100,000 calls and 87,000 text messages duing August, also provides a free translation service in partnership with Veritas with translators available in 157 languages.