Capita Agree 5 Year Contact Centre Agreement with ScottishPower
Capita plc have announced it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across…
Scottish Power
Grosvenor secures two-year contract extension with Scottish Power
Scottish Power, one of the UK’s leading providers of gas and electricity across the UK, has extended its contact centre…
ScottishPower to pay £18m for customer service failings
ScottishPower has agreed to pay £18m concluding an Ofgem investigation into the supplier’s complaint resolution, call handling and billing processes,…
ScottishPower must meet Ofgem’s customer service targets
ScottishPower must answer all customer queries promptly, reduce billing backlog and resolve all outstanding Ombudsman complaints Failure to meet targets…
Contract with Scottish Power creates new jobs at KC Contact Centres
More than 20 new, permanent jobs could be created at a local contact centre if an initial short-term contract with…