How Internet of Things Will Change the Contact Centre
What is the Internet of Things (IoT)? In simple terms, IoT refers to connected devices that work over the internet.…
What is the Internet of Things (IoT)? In simple terms, IoT refers to connected devices that work over the internet.…
We’re more likely to Divorce than switch our Bank – Mark King, SVP Europe & Africa at Aspect Software, discusses…
Black Friday could make or break the contact centre – Aspect Software offers practical tips for retailers during busiest day…
Wide recognition of importance of self-service but work needed to improve overall customer experience Just 23 per cent of contact…
Time to end contact centre wastage ahead of National Living Wage; Vision for more skilled teams supported by extensive, multi-channel…
Which? Survey on best and worst brands for customer service makes clear argument for better self-service The latest Which? consumer…
Omni-Channel Service Could Make Fast Food Even Faster-Fast food is something that many of us enjoy; being able to receive…