How Internet of Things Will Change the Contact Centre
What is the Internet of Things (IoT)? In simple terms, IoT refers to connected devices that work over the internet.…
Mark King
We’re more likely to Divorce than switch our Bank
We’re more likely to Divorce than switch our Bank – Mark King, SVP Europe & Africa at Aspect Software, discusses…
Black Friday could make or break the contact centre
Black Friday could make or break the contact centre – Aspect Software offers practical tips for retailers during busiest day…
Work needed on Self-Service to improve Customer Experience
Wide recognition of importance of self-service but work needed to improve overall customer experience Just 23 per cent of contact…
End contact centre wastage ahead of National Living Wage
Time to end contact centre wastage ahead of National Living Wage; Vision for more skilled teams supported by extensive, multi-channel…
“Can we fix it?” When it comes to customer service YES
Which? Survey on best and worst brands for customer service makes clear argument for better self-service The latest Which? consumer…
Omni-Channel Service Could Make Fast Food Even Faster
Omni-Channel Service Could Make Fast Food Even Faster-Fast food is something that many of us enjoy; being able to receive…