Omni-Channel and how those Book Guys are at it again

Omni-Channel and how those Book Guys are at it again! Dave Ogden, Dave Ogden of Capstone…

Nuisance calls seriously impact contact centre industry

Nuisance calls to mobiles seriously impact contact centre industry – Cold callers continue to damage sincere…

Collections Depts must act in advance of expected interest rise

Collections departments must act now in advance of expected interest rate rise – Small window of…

Contact Centre Reputations Need to be Repaired, says Aspect

Contact centre reputations need to be repaired, says Aspect Cold callers continue to damage genuine customer…

Contact Centre Call Charge Changes need not be a headache

Call Charge changes do not need to be a headache for the Contact Centre – Industry…

Social media customer interactions need to showcase excellent service not erode it

Social media customer interactions need to showcase excellent service, not erode it – says Aspect New…

Offer customers an affordability review on their secured loans and credit cards

Small window of opportunity for banks to prevent future defaults and millions in servicing debt collection,…

Premium rate numbers abolished; will customer calls rise?

With costly calls to premium rate numbers now officially a thing of the past, some businesses…

Costs, complaints & customer satisfaction are driving jobs re-shoring trend

Businesses following contact centre trend to improve customer service and bring key processes back to the…

Failure to regulate the contact menaces could leave industry reputation in tatters

Research conducted by debt charity Step Change has revealed that companies continue to harass consumers, despite…

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