Omni-Channel and how those Book Guys are at it again
Omni-Channel and how those Book Guys are at it again! Dave Ogden, Dave Ogden of Capstone discusses how Amazon encompasses…
Dave Ogden
Nuisance calls seriously impact contact centre industry
Nuisance calls to mobiles seriously impact contact centre industry – Cold callers continue to damage sincere customer service, says Aspect…
Collections Depts must act in advance of expected interest rise
Collections departments must act now in advance of expected interest rate rise – Small window of opportunity for banks to…
Contact Centre Reputations Need to be Repaired, says Aspect
Contact centre reputations need to be repaired, says Aspect Cold callers continue to damage genuine customer service, says customer engagement…
Contact Centre Call Charge Changes need not be a headache
Call Charge changes do not need to be a headache for the Contact Centre – Industry changes can be tackled…
Social media customer interactions need to showcase excellent service not erode it
Social media customer interactions need to showcase excellent service, not erode it – says Aspect New research from Crimson Hexagon…
Offer customers an affordability review on their secured loans and credit cards
Small window of opportunity for banks to prevent future defaults and millions in servicing debt collection, says collections expert A…
Premium rate numbers abolished; will customer calls rise?
With costly calls to premium rate numbers now officially a thing of the past, some businesses may be worried this…
Costs, complaints & customer satisfaction are driving jobs re-shoring trend
Businesses following contact centre trend to improve customer service and bring key processes back to the UK The re-shoring of…
Failure to regulate the contact menaces could leave industry reputation in tatters
Research conducted by debt charity Step Change has revealed that companies continue to harass consumers, despite Ofcom regulations to prevent…