One Customer But How Many Contact Centre Agents?
One Customer but how many contact centre agents? Putting aside the hype, are retailers managing to deliver an Omni-Channel experience?…
Contact Centre Agents
Contact Centre Agent Health – is it on your radar?
Contact Centre Agent Health – is it on your radar? Stephen Pace of SJS Solutions discusses how your agents health…
Contact Centre Agents – Empower to Deliver Great Customer Experience
Contact Centre Agents – Empower to Deliver Great Customer Experience with an Omnichannel Desktop Most companies today can support multi-channel…
Webhelp UK team scale Ben Nevis in charity climb for Cancer Research
A team of local customer experience advisors, from Webhelp UK, has taken on Britain’s highest mountain peak to raise over…
Transversal and Wonnova drive levels of engagement from Contact Centre Agents
Transversal and Wonnova team up to drive higher levels of engagement from contact centre agents and employees Applying gaming techniques…