One Customer But How Many Contact Centre Agents?
One Customer but how many contact centre agents? Putting aside the hype, are retailers managing to deliver an Omni-Channel experience?…
One Customer but how many contact centre agents? Putting aside the hype, are retailers managing to deliver an Omni-Channel experience?…
Contact Centre Agent Health – is it on your radar? Stephen Pace of SJS Solutions discusses how your agents health…
Contact Centre Agents – Empower to Deliver Great Customer Experience with an Omnichannel Desktop Most companies today can support multi-channel…
A team of local customer experience advisors, from Webhelp UK, has taken on Britain’s highest mountain peak to raise over…
Transversal and Wonnova team up to drive higher levels of engagement from contact centre agents and employees Applying gaming techniques…