One Customer But How Many Contact Centre Agents?

One Customer but how many contact centre agents? Putting aside the hype, are retailers managing to…

Contact Centre Agent Health – is it on your radar?

Contact Centre Agent Health – is it on your radar? Stephen Pace of SJS Solutions discusses…

Contact Centre Agents – Empower to Deliver Great Customer Experience

Contact Centre Agents – Empower to Deliver Great Customer Experience with an Omnichannel Desktop Most companies…

Webhelp UK team scale Ben Nevis in charity climb for Cancer Research

A team of local customer experience advisors, from Webhelp UK, has taken on Britain’s highest mountain…

Transversal and Wonnova drive levels of engagement from Contact Centre Agents

Transversal and Wonnova team up to drive higher levels of engagement from contact centre agents and…

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