Callstream – Personal lines insurers outperform commercial lines in Contact Centre performance
Callstream research confirms that Personal insurers are outperforming their commercial counterparts in their ability to make the most of contact…
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Sky Insurance chooses Callstream to support its customer service
Sky Insurance, the insurance provider for performance and modified car owners, have announced that it has appointed call management experts…
Ignoring PCI-DSS rules costs Brokers new business according to Callstream
Callstream research shows that ignoring new PCI legislation will cost insurers more than just fines Research from call management experts…
Contact centres deliver highest sales and greatest opportunity for upselling for Insurance Brokers
UK-based insurance brokers survey by call management experts, Callstream, has shown that: 70% of UK brokers say telephone enquiries generate…