– NICE
Tollbar House, Way, Hedge End, Southampton, Hampshire. S030 2ZP. United Kingdom
ACD
+15
Agent Assisted Card Payments, Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Analytics, Call Recording, Cloud Solutions, Consultancy, Contact Centre Technology, Performance Management, Quality Management, Quality Monitoring/Reporting, Voice of the Customer, Workforce Management, Workforce Optimisation,
Foehn Ltd
Goodwin House, 5 Union Court, Richmond, Surrey. TW9 1AA. United Kingdom
ACD
+63
Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, Analytics, Artificial Intelligence, Assessment Framework Association, Auto Attendant, Back Office, Benchmarking, Blending Solutions, Call Analysis, Call Avoidance, Call Back, Call Deflection, Call Handling, Call Recording, Cloud Solutions, Contact Centre Satisfaction, Contact Centre Technology, CRM, CTI, Customer Communications, Customer Experience, Customer ID & Verification, Diallers, Hosted Solutions, Integrated Contact Centre Systems, Intelligent Routing, Interactive Voice Messaging, IVR, Knowledge Base, Knowledge Management, Managed Services, Mobile Apps, Multi-Site Routing, OFCOM Compliant, Omni-Channel, Outbound Dialling, PBX/IP-PBX, PCI Compliance, PCI DSS, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), SaaS, Service Desk, Skill Based Routing, SMS Messaging, Social Media, Software Solutions, System Redundancy, Unified Communications, Virtual Agents & Chatbots, Virtual Solutions, Visual Communications, Voice Messaging, Voice of the Customer, Voice Recording, Web Self Service, Workforce Management, Workforce Optimisation,
Puzzel
2-6 Boundary Row, London. SE1 8HP. United Kingdom
Agent Desktop
+76
Analytics, Audio Messages & Branding, Blending Solutions, Call Analysis, Call Avoidance, Call Back, Call Deflection, Call Handling, Call Recording, Call Substitution, Change Management, Cloud Solutions, Contact Centre Satisfaction, Contact Centre Technology, CTI, Customer Communications, Customer Experience, Customer Feedback, Customer ID & Verification, Customer Interaction, Customer Satisfaction, Data Unification, Diallers, e-Learning, Engagement, Fulfillment, Gamification, Helpdesks, Hosted Solutions, Integrated Contact Centre Systems, Interactive Voice Messaging, IVR, IVR Payments, Knowledge Management, Mobile Apps, Mobile Messaging, Mobile Solutions, Multi-Channel Solutions, Multi-Site Routing, Multimedia Playback, Multimedia Recording, Nearest Store/Office, Omni-Channel, Online Payments, Outbound Dialling, Payments Role based Capabilities, PBX/IP-PBX, PCI Compliance, PCI DSS, Proactive Customer Contact, Process Analysis, Process Automation, Quality Management, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), Role based Capabilities, SaaS, Self Service, Self Service Payments, Service Desk, SMS Messaging, Social Media, Software Solutions, Speech Automation, Support Desks, Surveys, Technology, Text Messaging, Unified Communications, Voice Messaging, Voice of the Customer, Voice Recording, Wallboards, Web Self Service, Workforce Management, Workforce Optimisation,