Marks & Spencer Launch Voice of the Customer Programme
Marks & Spencer Selects Medallia and KPMG in the UK to Launch Global Voice of the Customer Programme Working together…
Voice of the Customer
Brands Failing to Listen To Voice of the Customer
Brands failing to listen effectively to Voice of the Customer, Eptica research finds While over three quarters (78%) of brands…
NewDay and the Voice of the Customer Programme
NewDay Drives Customer Service Leadership with NICE Satmetrix NPX Voice of the Customer Solutions NICE Satmetrix NPX wins a three-year…
NICE Accelerates Voice of Customer with VoC Offering
NICE Accelerates Voice of Customer Innovation with Powerful New VoC Offering The NICE Satmetrix solution allows organizations of all sizes…
Make Your Voice of the Customer Campaign A Success
To enhance customer experience and increase business growth, many firms are developing voice of the customer (VOC) programmes. While companies…
Voice of the Customer is More than Just Feedback Surveys
Voice of the Customer is a hot topic at companies looking to become more customer-centric or improve their customer experience.…
Voice of the Customer or Customer Attitudes – Take a New Approach
Voice of the Customer or Customer Attitudes – Take a New Approach; Jonathan Wax, VP, EMEA at Nexidia outlines five…
What is the Voice of the Customer?
What is the Voice of the Customer? As the textbooks say, the Voice of the Customer (VOC) is the in-depth…