– NICE
Tollbar House, Way, Hedge End, Southampton, Hampshire. S030 2ZP. United Kingdom
ACD
+15
Agent Assisted Card Payments, Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Analytics, Call Recording, Cloud Solutions, Consultancy, Contact Centre Technology, Performance Management, Quality Management, Quality Monitoring/Reporting, Voice of the Customer, Workforce Management, Workforce Optimisation,
– TTEC
4th Floor, Salisbury House, Finsbury Circus, London. EC2M 5QQ. United Kingdom
Agent Assisted Card Payments
+81
Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, Analytics, Artificial Intelligence, Back Office, Blending Solutions, Call Analysis, Call Deflection, Call Handling, Call Substitution, Change Management, Channel Management, Channel of Choice, Cloud Solutions, Consultancy, Contact Centre Satisfaction, Contact Centre Technology, CRM, Customer Experience, Customer Satisfaction, Employee Satisfaction, Engagement, Events & Conferences, FaceBook & WhatsApp Messaging, Gamification, Helpdesks, Integrated Contact Centre Systems, Intelligent Routing, Interactive Voice Messaging, IVM, IVR, IVR Payments, Knowledge Base, Knowledge Management, Leadership & Management, Managed Services, Mobile Messaging, Mobile Solutions, Multi-Site Routing, Natural Language Understanding (NLU), OFCOM Compliant, Omni-Channel, Outbound Dialling, Outsourced Services, PCI Compliance, Performance Management, Predictive Outbound Dialling, Proactive Customer Contact, Process Analysis, Process Automation, Quality Management, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), SaaS, Salesforce Management, Screen Recording, Self Service, Service Desk, SMS Messaging, Social Media, Software Solutions, Speech Automation, Strategic Planning, Support Desks, Surveys, Technology, Text Messaging, Training, Unified Communications, Virtual Agents & Chatbots, Virtual Solutions, Visual Communications, Voice Messaging, Voice of the Customer, Web Self Service, Workforce Management, Workforce Optimisation,
4net Technologies
3 Scholar Green Road, Cobra Court, Manchester. M32 0TR. United Kingdom
ACD
+23
Agent Desktop, Analytics, Applications Integration, Call Analysis, Call Recording, Consultancy, Customer Feedback, Customer Interaction, Diallers, Hosted Solutions, IVR, Managed Services, Multi-Channel Solutions, PCI Compliance, Performance Management, Process Analysis, Self Service, Strategic Planning, Training, Unified Communications, Virtual Solutions, Voice Recording, Workforce Management,
Britannic Technologies
Britannic House, Merrow Business Park, Guildford, Surrey. GU4 7AW. United Kingdom
Call Handling
+31
Cloud Solutions, Consultancy, Contact Centre Satisfaction, Contact Centre Technology, CTI, Customer Experience, Customer Satisfaction, Headsets, Hosted Solutions, Integrated Contact Centre Systems, IVR, Managed Services, Mobile Solutions, Multi-Channel Solutions, Multi-Site Routing, Multimedia Playback, Multimedia Recording, PBX/IP-PBX, PCI Compliance, Performance Management, Process Automation, Quality Monitoring/Reporting, SaaS, Screen Recording, Social Media, Software Solutions, Technology, Unified Communications, Virtual Solutions, Voice Recording, Workforce Management,
Business Systems
462 London Road, Isleworth, Middlesex. TW7 4ED. United Kingdom
Agent Coaching & Monitoring
+41
Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, AI and Agent Blended Communications, Artificial Intelligence, Back Office, Blending Solutions, Call Back, Call Handling, Call Recording, Cloud Solutions, Consultancy, Contact Centre Satisfaction, Contact Centre Technology, Customer Experience, Customer Feedback, Customer Satisfaction, Data Management, Employee Satisfaction, Gamification, Hosted Solutions, IVR, Mobile Solutions, Omni-Channel, PCI Compliance, Predictive Outbound Dialling, Proactive Customer Contact, Process Automation, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), Screen Recording, Self Service, Skill Based Routing, Technology, Unified Communications, Virtual Agents & Chatbots, Voice of the Customer, Voice Recording, Workforce Management, Workforce Optimisation,
Conn3ct
8th Floor, City Place House, 55 Basinghall Street, London EC2V 5DU. United Kingdom
Artificial Intelligence
+25
Benchmarking, Cloud Solutions, Consultancy, Contact Centre Satisfaction, Contact Centre Technology, Customer Communications, Customer Experience, Managed Services, Multi-Channel Solutions, PCI DSS, Performance Management, Proactive Customer Contact, Process Analysis, Process Automation, Quality Management, Quality Monitoring/Reporting, Salesforce Management, Skill Based Routing, Strategic Planning, Surveys, Technology, Virtual Agents & Chatbots, Web Self Service, Workforce Management, Workforce Optimisation,
ContactBabel
7 Abberwick Walk, Newcastle-upon-Tyne, Tyne & Wear, NE13 9AY. United Kingdom
Content Guru
Radius Court, Eastern Road, Bracknell, Berkshire. RG12 2UP. United Kingdom
ACD
+31
Agent Assisted Card Payments, Agent Desktop, Applications Integration, Audio Messages & Branding, Auto Attendant, Benchmarking, Call Recording, Cloud Solutions, Consultancy, Contact Centre Technology, CTI, Customer ID & Verification, Diallers, e-Learning, Events & Conferences, Hosted Solutions, IVR, IVR Payments, Mobile Apps, Mobile Solutions, Multimedia Recording, Outbound Dialling, PBX/IP-PBX, Quality Monitoring/Reporting, Screen Recording, Service Desk, Software Solutions, Speech Automation, Surveys, Unified Communications, Voice Recording,
Noetica
Suites 45-47 The Hop Exchange, 24 Southwark Street, London, SE1 1TY United Kingdom
Sabio Group
12th Floor, 110 Southwark Street, London, SE1 0SU. United Kingdom
Agent Coaching & Monitoring
+24
Agent Desktop, Analytics, Cloud Solutions, Consultancy, CTI, Customer Experience, Customer Feedback, Diallers, Hosted Solutions, IVR, Multi-Channel Solutions, Multi-Site Routing, PCI Compliance, PCI DSS, Performance Management, Quality Monitoring/Reporting, SaaS, Self Service, Social Media, Surveys, Unified Communications, Virtual Solutions, Voice Recording, Workforce Management,