Powerdial Services, one of the UK’s leading convergence specialists, is deploying the new SmartVoice Viewpoint customer feedback solution with customers across the UK. Supplied by Sinclair Voicenet, this innovative solution enables organisations to capture the voice of customers immediately after contacts and gain a real-world understanding of their experiences to improve customer service around the clock.
According to Paul Farn, Managing Director of Powerdial Services: “Partnering with Sinclair Voicenet provides us with access to world leading technologies backed by the highest levels of technical support. SmartVoice ViewPoint is a perfect match for our clients, who operate in a wide range of market sectors, and will enable deliver service improvements based on what their customers really think.”
SmartVoice ViewPoint is available as a fully hosted solution or as an on-premise service, and enables organisations to conduct IVR (Interactive Voice Response) surveys immediately after calls while they are still fresh in the minds of customers. It provides unbiased feedback with automatic alerts by SMS or email if results are falling outside acceptable performance limits, enabling instant action to be taken.
“SmartVoice Viewpoint will also be of interest to our customers with requirements for employee satisfaction surveys or market research projects,” continued Paul Farn. “This cost effective solution is quick to deploy, delivers rapid results and will provide a rapid return on investment.”
For additional information see Sinclair Voicenet’s Company Profile