Nuisance Calls – ICO Issues Record Fine for 46m Calls Made

Prodial Ltd, a lead generation firm responsible for over 46 million automated nuisance calls, has been fined £350,000 by the ICO which is the regulator’s largest ever fine.

nuisance.calls.image.nov.2015Over 1,000 people complained to the ICO about the automated calls which played recorded messages relating to PPI claims. Complainants said they were called repeatedly and often there was no opt-out option. One person said they felt helpless that they could do nothing to stop the calls, which were very intrusive at all times of day or night. A doctor complained the constant spam calls were interfering with work as they had to answer calls in case of emergency.

Brighton-based Prodial Ltd was operating out of a residential property and also hiding its identity, which made it harder for people to report the calls.

Companies can use internet phone lines to cheaply make enormous numbers of recorded marketing calls. The law is clear that companies can only make calls to people who have specifically consented to being contacted in this way. But the ICO investigation found Prodial had no such consent.

Evidence from the ICO’s investigation showed the information from these calls was used to sell people’s personal details on to claims management companies. Records indicated the marketing campaign could have produced a turnover of nearly £1million. But despite the sums of money involved, the company has been placed into voluntary liquidation by one of its directors.

ico.christopher.graham.image.2015Christopher Graham, Information Commissioner said:

“This is one of the worst cases of cold calling we have ever come across. The volume of calls made in just a few months was staggering.

“This was a company that knew it was breaking the law. A company director admitted that once the ICO became involved, the company shut down. That stopped the calls, but we want to send a clear message to other firms that this type of law-breaking will not pay. That is why we have handed out our highest ever fine.

“No matter what companies do to try to avoid the law, we will find a way to act.”

The ICO’s enforcement team is currently working with the liquidators to recover the fine.

The ICO has also ordered three Manchester-based companies to stop making unsolicited nuisance calls. Enforcement notices issued yesterday went to a network of companies in Sale responsible for millions of automated nuisance calls which covered mis-sold pensions, PPI and debt management. The companies have been ordered to stop or face legal action.

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