NICE Positioned As A Leader in 2022 Gartner® Magic Quadrant™ for Robotic Process Automation
NICE recognised for its Ability to Execute and Completeness of Vision in the Magic Quadrant for RPA research
NICE have announced it has been recognised as a Leader in the 2022 Gartner® “Magic Quadrant for Robotic Process Automation” research report. NICE was one of 16 vendors evaluated in this report and placed in the Leaders quadrant for the Ability to Execute and Completeness of Vision. This is the first time NICE has been named a Leader in this Magic Quadrant for RPA.
According to Gartner, “Robotic process automation remains a popular software market for improving operational efficiency with tactical automation most often happening via screen scraping. This Magic Quadrant evaluates 15 enterprise RPA vendors to help you make the best choice for your organisation’s task automation needs.”
NICE Robotic Process Automation offers a full spectrum of automation solutions from a single platform with a combination of attended, unattended, and cognitive automation which NICE believes streamlines processes, eliminates errors, and frees employees to focus on high-value tasks. NICE also offers NEVA (NICE Employee Virtual Attendant), which NICE considers to be the first and most advanced employee virtual attendant bot in the global market.
Barry Cooper, President, NICE Workforce and Customer Experience at NICE:
“We are very pleased to be recognised by Gartner as a Leader in the Magic Quadrant for RPA, which we believe reflects our commitment to creating a more frictionless customer experience.”
“Today’s digital consumers expect more efficient and personalised services than ever before, and only organisations who use digital and AI capabilities, like RPA, to keep up with these growing, sophisticated consumer demands will continue to lead into the future.”
With NICE it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction.
