Motability Announce Details of Second Contact Centre

Motability Operations has confirmed that the company is creating up to 80 new jobs as Edinburgh was announced the at the city for the company’s second contact centre.

The decision to open a second contact centre will expand the company’s overall operations, helping it to provide customer service to its more than half a million customers who currently use the government backed car lease scheme.

The new Edinburgh contact centre, which will open January 2020 in a ‘temporary site’, before moving to a permanent office in spring 2020, and will help the Motability scheme expand further and work in parallel to its Bristol contact centre and London headquarters.

Lisa Witherington, Motability Operations Head of Customer Service, commented:

“The opening of our new Edinburgh contact centre is great news because it means we can further improve our service to customers.

“We have taken our time to identify the location of our new site and eventually chose Edinburgh because we know we will be able to find the high-quality employees we need.

“Many major brands have call centre operations in Scotland, which means there are plenty of people with relevant talent and experience. Our call handlers are consistently praised for their professionalism by clients and our monitoring shows a continuously high level of satisfaction – we only want the best and are sure Edinburgh will deliver.”

“With the Motability Scheme continuing to grow, it is expected that Motability Operations will need to extend its opening times, meaning the Edinburgh contact centre will offer some shifts outside of standard office hours and some weekend working.”

“Customers are also choosing to communicate with us through online routes, so we will be recruiting candidates who are comfortable using digital channels,” added Lisa Witherington.


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