People First. Future Ready.
Attracting, developing and retaining talent has never been more complex. As contact centre roles evolve and changes in technology cause expectations to shift, contact centre leaders are rethinking how they build resilient, future-ready teams. This CONNECT event focuses on talent growth, succession and leadership in a world where traditional approaches are no longer enough.
This is about moving beyond reactive hiring to intentional workforce design – creating cultures where people thrive, leadership is shared, and career pathways are clear.
Here’s what to expect at this in-person CONNECT event:
Hear the latest updates from CCMA and set the scene for a day focused on practical talent strategies.
Take part in an open mic session where we will explore your talent growth strategy.
Hear from our keynote speaker who will challenge traditional leadership thinking and introduce a new map for navigating complexity.
Discover how Sage has built award-winning early career pathways, from tailored apprenticeship glidepaths to developing exceptional frontline colleagues into confident team leaders.
Hear from our panel of senior leaders as they discuss succession planning in a tech-enabled contact centre.
Connect with peers, exchange honest perspectives, and leave with practical ideas to strengthen your talent pipeline and leadership approach for the future.
Date: Tue 21 Apr 2026
Time: 09:30 – 13:30
Location: Sage, Newcastle Upon Tyne
For additional information on the event or to register Click Here
