CCMA Best Practice Visit to Specsavers
Join the CCMA for an inspiring session as winners from the UK National Contact Centre Awards 2025 share the stories behind their success.
Discover how the Gold Award-winning team transformed their ways of working by embedding core values, enhancing onboarding, launching the IMPACT rewards programme, and introducing a new knowledge system. Hear how the Silver-winning Team Manager led cultural change, supported new starters, and drove outstanding performance. Learn from the Silver-winning Resource Planning Manager’s innovative structural changes that boosted planning accuracy and efficiency. Finally, explore how the Bronze winners for Best Contact Centre Culture are creating a workplace where everyone belongs—driven by bold behaviours, a strong DEIB strategy, and a revitalised workspace.
Don’t miss this opportunity to gain practical insights and inspiration to elevate your own contact centre.
For additional information on the event or to register Click Here
