Contact Centre Site Visit - OVO Energy
Experience excellence in action at the OVO Energy Site of Excellence event. This exclusive event with the European Contact Centre & Customer Service Awards Gold winner of Contact Centre of the Year category will provide a behind-the-scenes look at their customer contact operations, offering valuable insights and networking opportunities.
OVO has reset its objectives and wider purpose, and transformed its approach to customer contact. The result is a 15% reduction in costs while increasing customer satisfaction by 18% and employee NPS by 27%.
Joining us at this in person event will give you:
- Ideas and inspiration for your contact centre strategy
- Operational approaches to apply when you get back to your own site
- Real world examples of how to reduce costs while improving CSAT and eNPS
- An opportunity to ask questions, engage with the host and contact centre professionals from across Europe
- A tour of the OVO Energy contact centre, giving you practical ideas that make a difference to employees
This is a wonderful opportunity to engage with fellow leaders across Europe and gain firsthand insights into what makes a customer contact operation truly exceptional.
For additional information on the event or to register Click Here
